Listening Comprehension Questions:


1.  Why does the student need to speak with the professor?


2.  What is the student's problem?


3.  Why can't the student be present for the final exam?


4.  What is mandatory for the student to participate in?


5.  What does the professor request from the student in order for the student to miss the final exam?


[Lesson Credits:  Listening Building MP3 TOEFL, Track 20]

07 Office Visit

M: Hey Professor Scott, I need to talk to you. I’ve got a problem.

W: Yes, Steven. What’s the matter?
M: Well, I have a scheduling conflict. I can’t make the final,

and I was wondering if there was any way that I could

take it some other time during finals week?
W: Why can’t you go to the final exam?
M: I have a dance recital that I can’t miss. I’m a dance

major, and this recital is a mandatory event for all dance majors. It’s impossible to make it up. It’s a huge event that only happens once a year. It’s a big part of my grade for both my Flamenco and my Modern Dance classes. Plus, my partner and I got the final performance spot in the recital, which is a big honor.

W: Well, I understand if you have to go to this recital, but it’s really not up to me whether or not you can reschedule the final. You’re going to have to talk to the head of the English department, Professor Sampson.

M: Do you think he’ll let me take the final at another time?

W: I think so, but you’re going to need to present some kind of proof that you have to go to this dance recital.

M: What kind of proof?
W: You should go to both of your dance teachers and ask

them to write a note that explains why you can’t miss

this recital.
M: I’ll do that. Thank you for all of your help.
W: No problem, Steven, and good luck with the department

head. 


1.  What happened to the student?


2.  Does the student have his student id available to give to the employee?


3.   What does the computer system say that the student hasn't paid?


4.  How can the student keep his spot in the class?


5.  Does the employee recommend that the student sign up for all his classes again?


[Lesson Credits:  Listening Building MP3 TOEFL, Track 21]

08 Service Encounter

W: Hello. How can I help you?
M: I have a huge problem. I paid my tuition, and then for

some strange reason, I got disenrolled from my classes. W: Oh, my. Do you have your student ID? I’ll need it to

look up your information.
M: Yes, here you go.
W: Thank you Mr. Salazar. Give me just one second. Well,

it says here in the computer that you still owe some

money.
M: That’s weird. What’s it for?
W: It says that you didn’t pay a $75 fee for a yoga class. M: Oh no! That’s right. I forgot to drop that class!
W: Well, there’s your problem. I’m sorry that you got

disenrolled, but there’s really not a whole lot that I can

do for you.
M: Well, what should I do then?
W: You should just try to sign up for all of your classes

again. If you register again for all of your classes, then

you should be fine.
M: Won’t I get charged again for all of my classes? 

W: No. You’re already credited for what you paid, so you won’t owe any more money.

M: Well, one of my classes was filled to its capacity. I know that some people were on a waiting list to get in. How can I keep my spot in that class?

W: Just be sure to let your professor know that you have to register for all of your classes again, so that he won’t think that you dropped his class.

M: I’ll do that. Thanks for all of the information. W: No problem. Good luck. 

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