Listening Comprehension Questions:


1.  Why can't the student get financial aid?


2.  Does the student have a job?


3.  What does the student need to explain in writing?


4.  Does the student need to submit a new financial aid application?


5.  Does the service employee think the student will be approved?


[Lesson Credits:  Listening Building MP3 TOEFL, Track 26]

03 Service Encounter

M: Hi, can I help you?
W: Uh, yeah, I applied for financial aid and was denied.

Your office sent me a letter that said my parents make too much money. And because of that, I can’t get financial aid. But the problem is, my parents are not supporting me financially during my college education. So I need to get that fixed and submit a new application for financial aid.

M: Oh, now that complicates things. Are you saying that your parents don’t support you at all financially? They don’t even pay your rent?

W: That’s correct. I’m on my own. I work part time and don’t make much. That’s why I want to apply for financial aid. It’s the only way I can afford to go to school full time.

M: Well, in that case, you are going to have to prove that your parents are no longer supporting you.

W: But didn’t I just explain that?
M: Yes, but you need to explain it in writing. You can do

that by filling out the following paperwork. It’s an amendment to your file. It’ll ask about your income and who pays for tuition.

W: More paperwork?
M: Yes, but you don’t need to submit another financial

aid application all over again. We’ll just attach this amendment to your original application. Then we can reactivate your application.

W: Then what happens?
M: After we look over all the paperwork-the original

application and your amendment-we’ll review your

status.

W: So, I can get financial aid then? M: I can’t say for sure, but probably. W: Okay. 


Interview Questions:

14. Suppose that your school master directs all the teachers to make students join the night time self-study at school. But, some of you students do not want to do so. They say: "The atmosphere and other conditions such as the lighting or the seats are not so satisfactory. Staying at school late is not so efficient for studying. We want to go home to study or go to the cram school." In this case, what will you answer to those students?

15. One of your students always wants all the attention drawn to him during the class. How would you deal with this student who has attention-getting behavior?

16. What if one of your students asked too many questions in your class? How would you deal with him/her?

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