Customer Service

Ms Adams: Thank you for coming to the meeting today, Mr Choi. 

Mr Choi: My pleasure, Ms Adams. Now, what problems are we having around here?

Ms Adams: Well, unfortunately, we're having a number of problems with our clients in Holland.
Mr Choi: They usually pay on time. I don't understand ...

Ms Adams: Yes, you're right. They ARE excellent clients. Unfortunately, they aren't pleased with the merchandise we are sending them.
Mr Choi: How can that be? We always provide first class products.

Ms Adams: I know, however they aren't happy. They say they are meeting with a new manufacturer next week.
Mr Choi: Nonsense, and what are we doing to change things?

Ms Adams: Well, that's the reason for our meeting today. I'd like to make a few suggestions.
Mr Choi: I'm listening ...

Ms Adams: Why don't we change suppliers?
Mr Choi: Is that the problem?

Ms Adams: Let's take a look at some of the suppliers in the area. I'm sure we can find a better one.
Mr Choi: OK, what other suggestions have you got?

Ms Adams: Shall we invite them to meet with us?
Mr Choi: That's an excellent idea. It'll show them our concern.

Ms Adams: OK, I'll arrange a meeting. Thank you Mr Choi.
Mr Choi: No, thank you Ms Adams

Resource cited:  http://www.yeuanhvan.com/business-dialogues/7372-intermediate-dialogue-problems-with-a-client